Terms and Conditions for The Slow Fashion Movement Denmark By Kim Felecia

6280 Hoejer, Denmark
Phone: +4560198804

Payment

At The Slow Fashion Movement Denmark by Kim Felecia we offer exclusive made garments through special orders. Through our shop you can request a special made design. The prices depends on your request, wishes and needs. When requesting an order we will return to you to clarify your order interests. When receiving your confirmation of the clarification we will send you an order sheet from where we will need your final confirmation and signature based on your order request. Additionally we will require a deposite from the product price. When the payment of the deposite is received we will begin your order. The full payment will be required when your order is completed and ready for pickup or shipment. Please note, that we accept payments through banktransfers.
To your information we use a secure payment server that encrypts all information with SSL protocol, meaning your data is secure and cannot be read by other third parties. by Kim Felecia’s own website also uses encryption with SSL protocol.

Delivery and Shipment

The delivery og your order request depends on your order. We will estimate the time of production of your special made order when your request is received. We return with the production time as well as time of delivery when sending you the order sheet based on your request and your confirmation to our clarification of your wishes and needs.
We both offer shipment as well as we accept if you wish to pickup your order. If you wish to use our shipment service, please read below information.
by Kim Felecia uses GLS and PostNord/Privat as well as PostNord/Erhverv for shipment of your ordered items. The freight cost is calculated from the weight of the items. You can choose to have your shipment sent with delivery to your home address or the nearest package shop. Furthermore you will receive a Track and Trace-numer upon shipment, which allows you to track the shipment at all times.

If you regret your purchase (withdrawal)

No right of refund is granted on goods purchased from your special order request , as the product is of such a nature that, under Danish law, the right of return cannot or should not be granted. The Slow Fashion Movement Denmark Kim Felecia offers special made (tailored) products of couture and limited editions, from where no refund is granted on such items.
by Kim Felecia only offers a return policy on 14 days on our accessories unless the accessory is part of a special made tailored order. Please note, that we do not accept returns on any face-masks (covid-masks) due to handling the Covid-19 responsible and safely when it comes to our customers safety.
Learn more at forbrugerombudsmandens website.

Condition of the item you have returned

You are responsible for the condition of the product, and of the decreased value of the goods caused by handling it other than what is necessary to determine the nature, characteristics and function of the goods. This means, that you have to try the item in the same way as if you were shopping in a physical store.
If the item is tested/used in addition to what is described above, it is considered used and therefore of decreased value. This means, that when the purchase is canceled, you will receive a minor portion or none of the purchase amount refunded. It is up to us/by Kim Felecia to evaluate the item’s condition.

Warranty

There is a 2 years warranty on products according to the Danish Sales Law. The warranty applies to defects in material and production.
Please note, that we do not cover lost pearls and other lost embellishment on the products.
Any complaints regarding defects must be reported to the company in a reasonable time after the goods have been received. With this we consider a maximum of two months as a reasonable time, unless otherwise agreed. The complaint waives right to warranty if the items are handled improperly or unusually.
Please note, that we cover return costs to a reasonable extent. This service will be clarified and determined after handling the received complaint. We highly recommend that any complaints due to above written warranty is send by email before returning the product.Complaints must be send to the following email address: info@kimfelecia.dk
When returning, please contact us at:
6280 Hoejer, Denmark
Phone: +4560198804
Email: shop@kimfelecia.dk
Warranty complaints will not be accepted if they are sent by cash-on-delivery system.

Customer & Privacy Policy

We do not resell personal information and do not pass on your personal information to others. Your information is only registered in our customer directory. You can delete your information at any time.
In order for you to enter into an agreement with by Kim Felecia, we need the following information:
  • Name
  • Address Phone number Email address
We make the registration of your personal information for the purpose of delivering the goods to you.The personal information is registered with by Kim Felecia, and stored for up to five years, after which the information is deleted.
When collecting personal information via our website, we ensure that it always happens by submitting your explicit consent, so that you are informed exactly what information is being collected and why.The director and employees for by Kim Felecia have access to the information recorded about you.The data manager at by Kim Felecia is: Kim Felecia
We do not store and transmit customer information encrypted.
As registered with by Kim Felecia, you always have the right to object to the registration. You also have the right to know what information is registered about you.You have these rights under the Personal Data Act and in connection with this, please contact:info@kimfelecia.dk

Cookies

On www.kimfelecia.dk, cookies are used for the purpose of optimizing the website, and its functionality, making the visit as easy as possible for you. You can delete cookies from your computer at any time, see the instructions on Webshop Cookies and Privacy Policy.

Log Statistics

We use log statistics at www.kimfelecia.dk,
which means, we have a statistics system, that gathers information, that can supply us with a statistical indication of, how many visitors the site has, where they are from, and on which landing page they leave the site and more.
The Log statistic is only used with the purpose to improve ‘s website.

Consumer Protection

Learn more about your consumer protection when paying online with PensoPay’s payment service solution:
https://pensopay.com/mere/forbrugerbeskyttelse/
In the event of a complaint, our e-mail address must be stated: and the website on which you purchased the item.A complaint about a product or service can be filed with the Center for Complaints, the House of Commons, Toldboden 2, 8800 Viborg.
You can appeal to the Center for Complaints through the Complaints Portal for the House of Commons (Link) .For EU citizens outside the EU, complaints must be sent via the EU Commission’s online complaint platform.
ec.europa.eu

Withdrawal Form

This form will only be completed and returned if the right of withdrawal is invoked. Please note below:
  • To [insert the trader’s name, physical address and, where appropriate, fax number and email address of the trader himself]:
  • I / We (*) hereby announce that I / We (*) wish to exercise the right of withdrawal in connection with my / our (*) purchase agreement for the following goods (*) / provision of the following services (*)
  • Date of order (*) / Date when the order was received (*)
  • Consumer’s name(s)
  • Consumer’s address
  • Consumer’s signature(s)  (only if the contents of the form are communicated on paper)
  • Date of withdrawal