Terms and Conditions for The Slow Fashion Movement Denmark By Kim Felecia

LV-4801, Madona, Letland
TLF: +4560198804

Payment

by Kim Felecia accepts online payments with the following credit cards Dankort, Visa, Mastercard. Payment will only be deducted from your account when the physical item is shipped or the virtual product is created unless otherwise agreed or stated on your order.
When paying with Visa Electron and Mastercard Debit, which is a debit card, the payment will be reserved in your account in accordance with the terms of your card until we withdraw or decline the payment.

All prices on the website are exclusive of VAT.
The website uses the following currencies for pricing: Euro (EUR)

by Kim Felecia uses a secure payment server that encrypts all information with SSL protocol, meaning your data is secure and cannot be read by other third parties. by Kim Felecia’s own website also uses encryption with SSL protocol.

Delivery and Shipment

The delivery time for your order is under 5 days.
by Kim Felecia uses PostNord/Privat as well as PostNord/Erhverv for shipment of your ordered items. The freight cost is calculated from the weight of the items.
You can choose to have your shipment sent with delivery to your home address or the nearest package shop. Furthermore you will receive a Track and Trace-numer upon shipment, which allows you to track the shipment at all times.

If you regret your purchase (Withdrawal)

No right of refund is granted on goods purchased in our webshop, as the product is of such a nature that, under Danish law, the right of return cannot or should not be granted. by Kim Felecia offers special made products of couture and limited editions, from where no refund is granted on such items.

by Kim Felecia only offers a return policy on 14 days on our accessories. These items are found in the category: Accessories. Please note, that by Kim Felecia do not accepts returns on any

facemasks/covid-masks due to handling the covid-19 responsible and safely in our world and society.

Learn more at forbrugerombudsmandens website.

Condition of the item you have returned

You are responsible for the condition of the product, and of the decreased value of the goods caused by handling it other than what is necessary to determine the nature, characteristics and function of the goods.
This means, that you have to try the item in the same way as if you were shopping in a physical store.

If the item is tested/used in addition to what is described above, it is considered used and therefore of decreased value. This means, that when the purchase is canceled, you will receive a minor portion or none of the purchase amount refunded. It is up to us/by Kim Felecia to evaluate the item’s condition.

Warranty

There is a 2 years warranty on products according to the Danish Sales Law. The warranty applies to defects in material and production.
Please note, that we do not cover lost pearls and other lost embellishment on the products.
Any complaints regarding defects must be reported to the company in a reasonable time after the goods have been received. With this we consider a maximum of two months as a reasonable time, unless otherwise agreed.

The complaint waives right to warranty if the items are handled improperly or unusually.

Please note, that we cover return costs to a reasonable extent. This service will be clarified and determined after handling the received complaint.

We highly recommend that any complaints due to above written warranty is send by email before returning the product.

Complaints must be send to the following email address: kf@kimfelecia.dk

When returning, please contact us at:

LV-4801, Madona, Letland

Phone: +4560198804

Email: kf@kimfelecia.dk

Warranty complaints will not be accepted if they are sent by cash-on-delivery system.

Customer & Privacy Policy

We do not resell personal information and do not pass on your personal information to others. Your information is only registered in our customer directory. You can delete your information at any time.
In order for you to enter into an agreement with by Kim Felecia, we need the following information:

Name
Address Phone number Email address

We make the registration of your personal information for the purpose of delivering the goods to you.

The personal information is registered with by Kim Felecia, and stored for up to five years, after which the information is deleted.
When collecting personal information via our website, we ensure that it always happens by submitting your explicit consent, so that you are informed exactly what information is being collected and why.

The director and employees for by Kim Felecia have access to the information recorded about you.

The data manager at by Kim Felecia is: Kim Felecia
We do not store and transmit customer information encrypted.
As registered with by Kim Felecia, you always have the right to object to the registration. You also have the right to know what information is registered about you. You have these rights under the Personal Data Act and in connection with this, please contact: kf@kimfelecia.dk

Cookies

On www.kimfelecia.dk, cookies are used for the purpose of optimizing the website, and its functionality, making the visit as easy as possible for you.
You can delete cookies from your computer at any time, see the instructions on Webshop Cookies and Privacy Policy.

Log Statistics

We use log statistics at www.kimfelecia.dk,
which means, we have a statistics system, that gathers information, that can supply us with a statistical indication of, how many visitors the site has, where they are from, and on which landing page they leave the site and more.
The Log statistic is only used with the purpose to improve ‘s website.

Consumer Protection

Learn more about your consumer protection when paying online with PensoPay’s payment service solution:
https://pensopay.com/mere/forbrugerbeskyttelse/
In the event of a complaint, our e-mail address must be stated: and the website on which you purchased the item.

A complaint about a product or service can be filed with the Center for Complaints, the House of Commons, Toldboden 2, 8800 Viborg.
You can appeal to the Center for Complaints through the Complaints Portal for the House of Commons (Link) .

For EU citizens outside the EU, complaints must be sent via the EU Commission’s online complaint platform.
ec.europa.eu

Withdrawal form

This form will only be completed and returned if the right of withdrawal is invoked.
– To [insert the trader’s name, physical address and, where appropriate, fax number and email address of the trader himself]:
– I / We (*) hereby announce that I / We (*) wish to exercise the right of withdrawal in connection with my / our (*) purchase agreement for the following goods (*) / provision of the following services (*)
– Ordered it (*) / Received it (*)
– Consumer’s name (Consumer’s names)
– Consumer’s address (Consumer’s address)
– Consumer’s signature (Consumer’s signatures) (only if the contents of the form are communicated on paper)
– Date